1 reviews | Active since Oct 2016

05 Feb 2019, 02:17

3days to do a debit order reversal

Why does it Take 3 days to do a debit reversal?????? Is it rocket science? Why do I have to fill in a form to have a reversal done? Why can’t it be done on the app???

0
Replies (1)
Old Mutual
Old Mutual's reply05 Feb 2019, 10:31
Official
Dear Anifred

We received your review of 5 February 2019. 

We are sorry to hear about your service experience.  We are investigating this matter and will contact you to resolve.  

Kind regards

Coleen Aanhuizen 
Complaints Management