dP
danny P
1 reviews | Active since Jan 2014
11 Sept 2025, 08:00
3 years of waiting for shares, no dividends, no replies, no call backs...
So... My late mother had some OLD MUTUAL policy from the 1980s.... and she got some shares (Old Mutual and Quilter)
She passed away early 2022.... i inherited the shares...
its 2025 now... after 3 years of emails, phone calls....
all i get is "we will get back to you in 3 to 5 days" when emailing...
and
"please give us your number and we will phone you back"
i have not had a phone call or email back from you
the estate lawyer sent me the letters saying shares have been transferred.... that's it...
cant log into your portal and see what's going on....
no dividends been paid from 2022 to today...
Old Mutual is quick to get you to sign for a policy or some financial "product" Old Mutual is quick to take your money every month...
But when Old Mutual has to wake up and do something.... 3 years.... and ***0L...
Think twice before signing on the line with this bunch
come to a point where i should just drive to their offices... grab someone, anyone by the throat and only let go once i have ANSWERS
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
11 Sept 2025, 08:13Good day Danny, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 08:13
Official
Good day Danny, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
dP
danny P's updateReviewer Update
11 Sept 2025, 08:16The automated "we will get back to you" means NOTHING to me...
"we are committed to investigating this matter".... GO AND **** YOURSELF.
my response...
I am committed to drive down to your offices and grab the 1st person that asks me "how can i help" by the throat and only letting go once I HAVE BEEN HELPED
HOW DOES THAT SOUND?
"we are committed to investigating this matter".... GO AND **** YOURSELF.
my response...
I am committed to drive down to your offices and grab the 1st person that asks me "how can i help" by the throat and only letting go once I HAVE BEEN HELPED
HOW DOES THAT SOUND?
dP
danny P's update11 Sept 2025, 08:16
Reviewer Update
The automated "we will get back to you" means NOTHING to me...
"we are committed to investigating this matter".... GO AND **** YOURSELF.
my response...
I am committed to drive down to your offices and grab the 1st person that asks me "how can i help" by the throat and only letting go once I HAVE BEEN HELPED
HOW DOES THAT SOUND?
"we are committed to investigating this matter".... GO AND **** YOURSELF.
my response...
I am committed to drive down to your offices and grab the 1st person that asks me "how can i help" by the throat and only letting go once I HAVE BEEN HELPED
HOW DOES THAT SOUND?
Old Mutual's replyOfficial
11 Sept 2025, 08:28Good day, Danny.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 08:28
Official
Good day, Danny.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
dP
danny P's updateReviewer Update
11 Sept 2025, 08:31WHEN......
WHEN WILL YOU PROVIDE FEEDBACK
I HAVE 100s OF EMAIL TO "***"
I HAVE 100s of PHONE CALLS TO : ***0
I HAVE NOT HEARD ONE WORD FROM YOU
WHEN WILL YOU PROVIDE FEEDBACK
I HAVE 100s OF EMAIL TO "***"
I HAVE 100s of PHONE CALLS TO : ***0
I HAVE NOT HEARD ONE WORD FROM YOU
dP
danny P's update11 Sept 2025, 08:31
Reviewer Update
WHEN......
WHEN WILL YOU PROVIDE FEEDBACK
I HAVE 100s OF EMAIL TO "***"
I HAVE 100s of PHONE CALLS TO : ***0
I HAVE NOT HEARD ONE WORD FROM YOU
WHEN WILL YOU PROVIDE FEEDBACK
I HAVE 100s OF EMAIL TO "***"
I HAVE 100s of PHONE CALLS TO : ***0
I HAVE NOT HEARD ONE WORD FROM YOU
Old Mutual's replyOfficial
11 Sept 2025, 08:34Good day, Danny.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 08:34
Official
Good day, Danny.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
dP
danny P's updateReviewer Update
11 Sept 2025, 09:34Just had a call from the complaints Dept... a Coleen Annhuizen phoned me, and although its not their "dept" to sort out shares... she is doing the legwork for me....
told me she is running with this and making sure its sorted out...
this is the FIRST person I have spoken to that seems to be doing something here....
will update when my issue is resolved, but so far... thanks to COLEEN
told me she is running with this and making sure its sorted out...
this is the FIRST person I have spoken to that seems to be doing something here....
will update when my issue is resolved, but so far... thanks to COLEEN
dP
danny P's update11 Sept 2025, 09:34
Reviewer Update
Just had a call from the complaints Dept... a Coleen Annhuizen phoned me, and although its not their "dept" to sort out shares... she is doing the legwork for me....
told me she is running with this and making sure its sorted out...
this is the FIRST person I have spoken to that seems to be doing something here....
will update when my issue is resolved, but so far... thanks to COLEEN
told me she is running with this and making sure its sorted out...
this is the FIRST person I have spoken to that seems to be doing something here....
will update when my issue is resolved, but so far... thanks to COLEEN
Old Mutual's replyOfficial
11 Sept 2025, 09:56Hi Danny,
We note your comments and are happy Coleen has reached out to you to provide assistance. Please be advised that this matter is in safe hands.
Regards
Old Mutual Complaints Management
We note your comments and are happy Coleen has reached out to you to provide assistance. Please be advised that this matter is in safe hands.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Sept 2025, 09:56
Official
Hi Danny,
We note your comments and are happy Coleen has reached out to you to provide assistance. Please be advised that this matter is in safe hands.
Regards
Old Mutual Complaints Management
We note your comments and are happy Coleen has reached out to you to provide assistance. Please be advised that this matter is in safe hands.
Regards
Old Mutual Complaints Management