3 weeks policy not paid out

Hi<br> <br> Please help,<br> <br> On the 27/11/2015 I went to old mutual branch to surrender my policies as I needed funds urgently, I was told the funds will take up to 5 working days to be received, ref number CE***<br> <br> After 5 days I have made a first first follow up on 09/12/2015 I was told that I've signed a wrong form (not my fault at all), which I ended up signing a new one on 10/12/2015<br> <br> I made a follow up again on 14/12/2015 and I was told on that the funds will be in the account in the next 24 to 48 hours, the following day on the 15/12/2015 I called to make a follow up if the funds have been released, I was told its waiting authorisation, and they will look at it on Thursday 17/12/2015 <br> <br> This has really affected my fianc?s as I have ended up getting help on loans , because I don't get my funds on time.