3 Weeks, 5 Branch Visits, Still No Help with Rewards Validation

I have been trying to validate my Old Mutual Rewards account for over 3 weeks. Despite submitting all requested documents — including a certified copy of my SA ID and a recent bank statement — and even having the Old Mutual debit card, I am still unable to access or use my rewards. I have visited 5 different Old Mutual branches, called the support line multiple times, and emailed ***, but I receive no updates or resolution. Every time I’m told to “wait for a call” or that the issue will be escalated, but nothing happens. This has been incredibly frustrating and disappointing from such a large financial institution. I need urgent assistance and accountability on this matter. Please fix this.