3 MONTHS OF HORRIBLE CLIENT SERVICE ON MY INSURANCE POLICY

Old mutual offers horrible client service, this has been going on now for 3 months since 25 February.

And the people involved are Agmad Pietersen, Yuseriq Gierdien,Faheema Zaindeen, Ronelle Diedericks and the Financial Advisor Lance Barends who has been following up but no concrete response was ever given on time.

I took an insurance policy with Old Mutual last year November and they were meant to do a stop order for December that did not go through, i enquired that through the call centre and I was emailed details To make a cash eft that I did, same thing happened in February and I paid via Eft as well but they still app**** my funds to one policy, now I went to the branch to schedule a debit order to avoid all this and still it didn’t go through and they just cancelled my policy sending me sms’s and emails that it has lapsed, this has been dragging and has been escalated from pillar to post and was told they cannot issue a reinstatement but just an hour ago they deducted funds from my a/c.. this is madness. *I want cancellation of this policy and full refund of all the collected premiums amounting to R2364 and all this has to be processed by Close of business* , imagine thinking you have cover for your family but because of all these systems and no one knowing anything if something might happen to your loved one there is no cover..disgusting.