3 Months of Delays & Ignored Emails – Just Need RA Valuation and Penalties

I am writing this out of sheer frustration regarding the shocking service from Old Mutual. Since 17 June, I have been trying to get basic documentation and valuation details to transfer my Retirement Annuity (RA) to another provider. At the end of the day, this is my money. I am fully entitled to move it to a service provider that is far more customer-focused.Despite numerous follow-ups, I have faced nothing but evasion and being ignored:17 June: Emailed my initial request for transfer documents.23 June: Followed up via email (no resolution).4 August: Spoke to a consultant named Rifqa Abrahams, who unhelpfully told me, "No I can't, you can contact another advisor regards to this."11 August & 27 August: Followed up via email again.14 September: Dealt with another consultant, Gugulethu Mdlalose, who has since completely ignored my emails.I am not asking for a complex miracle. All I want to know is the current value of my RA and what the penalty fees are if I transfer out.Old Mutual, stop holding my funds hostage by ignoring your clients and bouncing me between consultants. I need a manager from the RA/Investments complaints team to contact me immediately with the requested figures. Do not reply with a generic template unless you are actually providing the data.