pS
peter S
1 reviews | Active since Feb 2015
04 Feb 2015, 10:18
3 months no conclusion, then 40 days wait
they are quick to debit your money before actually agreeing, but then 3 months to correct a mistake THEY made, then when you try and get it sorted(during and after 3 months) they tell you to wait 40 days on a response, and thats after 15min of waiting for them to answer a call. Disappointing, frustrating and i see no end in site.
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Old Mutual's replyOfficial
04 Feb 2015, 13:36Hello petersmith014,
I am in contact with the area to try and get this resolved quicker and we will be in contact with you to provide feedback and solutions.
Kind regards
Belinda Hunt
Complaints Management
I am in contact with the area to try and get this resolved quicker and we will be in contact with you to provide feedback and solutions.
Kind regards
Belinda Hunt
Complaints Management
Old Mutual's reply04 Feb 2015, 13:36
Official
Hello petersmith014,
I am in contact with the area to try and get this resolved quicker and we will be in contact with you to provide feedback and solutions.
Kind regards
Belinda Hunt
Complaints Management
I am in contact with the area to try and get this resolved quicker and we will be in contact with you to provide feedback and solutions.
Kind regards
Belinda Hunt
Complaints Management