2pot withdrawal query

I have been having issues with accessing my 2pot data via the Old mutual WhatsApp portal for the past 2months as it kept giving me errors to say the information I put in doesn't match what they have on the system and I have been calling in for assistance since then I keep getting different excuses why is it not working and even today I got a call to say it is still not resolved by the 23rd I will have to wait for the 13th of October to do it manually, I am not willing to wait that long for it to be resolved surely there is something that can be done to get my issue resolved as I have colleagues of mine that had a similar issue and it was resolved within a day but mine has been dragging for the past few months in all honest this is poor service that I never expected from Old mutual which is such a big entity like this. I am so disappointed, and I don't think I will advise anyone I know to get any product from you guys. Very poor service my rating is a Zero to the treatment I got. Why should I wait so long when the error isn't on my side because now it's like the responses I get the consultants just responding to get done with me they dont even care if i get assisted or not.