2pot

I had requested a 2pot withdrawal on the 28ty Feb 2025. I had not received any feedback or communication from Old Mutual. Today, 10.03.2025, I called their call centre and they advised that they were supposed to cancel it as it was requested in the previous financial year. However this was not communicated to me at all and had I not called, I would have been left in the dark. This is utterly unacceptable. The agent advised to recheck the app in a few days time and resubmit but why should I go about the whole process when old mutual is at fault. Can this be resolved ASAP.