1 reviews | Active since Aug 2010
2ND COMPLAINT ON HELLO PETER IGNORED AS WELL??
ORIGINAL CALL LOGGED WITH OM CALL CENTRE ON 19 MAY 2015. STILL NOT RESOLVED. COMPLAINT LOGGED ON HP ON 8 JUNE WITH NO RESOLUTION - HOW CAN I GET ALLLL MY MONEY OUT? I WILL ADVISE ANYBODY AGAINST BUYING AN OM PRODUCT <br> <br> STILL NO FEEDBACK - WHAT A JOKE - OM CUSTOMER SERVICE DOES NOT EXIST!<br> <br> @ Juanel - I recommend that you don't sell any OM products to clients - they obviously don't care<br> <br> From: Rhodene Koen <br> Sent: 08 June 2015 08:24 AM<br> To: 'OMEM CST Complaints Management'<br> Cc: Juan?l Conradie [Email Removed]<br> Subject: RE: COMPLAINT - fees allocated incorrectly (--CA***--) - STILL NO FEEDBACK!! PLEASE ADRESS ASAP<br> <br> COMPLAINT LOGGED ON HELLOPETER (8 JUNE) - LET'S SEE IF ANYBODY WILL RESPOND?<br> <br> From: Rhodene Koen <br> Sent: 08 June 2015 08:17 AM<br> To: 'OMEM CST Complaints Management'<br> Cc: Juan?l Conradie [Email Removed]<br> Subject: RE: COMPLAINT - fees allocated incorrectly (--CA***--) - STILL NO FEEDBACK!! PLEASE ADRESS ASAP<br> <br> NO FEEDBACK - 20 DAYS AND COUNTING<br>
I sincerely apologise that your complaint has not been finalised as yet. I agree that this is not acceptable service and I have now escalated the matter to the Area Manager of the Personal Financial Advisor. This is not in keeping with the standards we strive to provide. The area will be in contact with you and will provide me with feedback on the matter.
Kind regards
Belinda Hunt
I sincerely apologise that your complaint has not been finalised as yet. I agree that this is not acceptable service and I have now escalated the matter to the Area Manager of the Personal Financial Advisor. This is not in keeping with the standards we strive to provide. The area will be in contact with you and will provide me with feedback on the matter.
Kind regards
Belinda Hunt