2 POT WITHDRAWAL SYSTEM🤔
I made a 2 pot withdrawal on the 19th of September 2024 and my problem with Old mutual is I cant track my withdrawal I cant see when the claim is with sars and when the claim will be moved to payment which is rediculous.
Secondly I made a mistake with my annual income and there is no options to fix that error they just tell me sars will pick it up while on the whatsapp portal it says sars will penalise you.
On the whatsapp portal.they say they will.notify if they need any information from you but its been 7 days no communication my pension fund money paid out in six days at work and we could keep track of our claims but old mutual doesnt have a tracking system
Quick to take the money but not quick to payout money
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
03 Oct 2024, 11:48Good day Tania
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Oct 2024, 11:48
Official
Good day Tania
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
's updateReviewer Update
03 Oct 2024, 12:07The money is for an emergency but nothing has been paid out I pay my policy every month but now when I withdraw it seems to be a problem if my money is not paid out I want my Retirement Annuity fund to be moved to another company that doesnt have problems paying out my money
's update03 Oct 2024, 12:07
Reviewer Update
The money is for an emergency but nothing has been paid out I pay my policy every month but now when I withdraw it seems to be a problem if my money is not paid out I want my Retirement Annuity fund to be moved to another company that doesnt have problems paying out my money
's updateReviewer Update
03 Oct 2024, 13:27I have just spoken to.SARS no application has been sent from old mutual to for my money and its been 2weeks
's update03 Oct 2024, 13:27
Reviewer Update
I have just spoken to.SARS no application has been sent from old mutual to for my money and its been 2weeks
's updateReviewer Update
03 Oct 2024, 13:48Please do tell what the solution is to my problem no disinvestment has been made and I need the money
's update03 Oct 2024, 13:48
Reviewer Update
Please do tell what the solution is to my problem no disinvestment has been made and I need the money
's updateReviewer Update
03 Oct 2024, 18:01Im very frustrated why has my application not been sent to SARS why must It take 30 days to send an appication to SARS when Am I gonna get my money what is the hold up.its been 2 weeks and no application has been sent to sars to tax the money and relise it
Im getting worried that old mutual is busy ****ming people other companies has paid out there customers money already why must we wait 30 days but our applications has not even seen sars yet when are you planning on giving our money
The reference you gave mens nothing the call centre cannot check anything with that ref number
Please do the necessary and relise our money
Im getting worried that old mutual is busy ****ming people other companies has paid out there customers money already why must we wait 30 days but our applications has not even seen sars yet when are you planning on giving our money
The reference you gave mens nothing the call centre cannot check anything with that ref number
Please do the necessary and relise our money
's update03 Oct 2024, 18:01
Reviewer Update
Im very frustrated why has my application not been sent to SARS why must It take 30 days to send an appication to SARS when Am I gonna get my money what is the hold up.its been 2 weeks and no application has been sent to sars to tax the money and relise it
Im getting worried that old mutual is busy ****ming people other companies has paid out there customers money already why must we wait 30 days but our applications has not even seen sars yet when are you planning on giving our money
The reference you gave mens nothing the call centre cannot check anything with that ref number
Please do the necessary and relise our money
Im getting worried that old mutual is busy ****ming people other companies has paid out there customers money already why must we wait 30 days but our applications has not even seen sars yet when are you planning on giving our money
The reference you gave mens nothing the call centre cannot check anything with that ref number
Please do the necessary and relise our money