2 pot withdrawal, been moved

I app**** for 2 pot and my details didn't match and I took means to go to your branch and they fix that meanwhile I'm busy with my withdrawal we receive a message that I don't have investment or retirement with you but each and every month I get debited through my saccawu provident fund that is under you. When we called call center the lady says my money is been moved, moved by who because I get debited every month for my same provident fund that is with old mutual