2 pot withdrawal

I have never been so angry and disappointed, I app**** for 2 pot withdrawal on the 1st march, I noticed the 2nd march my withdrawal was canceled due to outstanding documents that was requested and I never received an email regarding that issue. I reapp**** the 2nd March, tax directive was requested and received the 5th March, the 6th my app showed in process authorization required, I requested a call back yesterday & a lovely consultant assisted me explaining the process. Today my app shows in process authorization required on the 11th? How did it jump from the 6th to the 11th march suddenly?now which date did my process start the 6th of only the 11th? What irritates me is old mutual was full well aware what to expect, this is not the first time clients are applying, it should have been better prepared for, some who app**** later than I did received their money already, we who are still waiting, no correspondence, or if we call we get told we must wait for our money, no timeframe, no updates. It's completely unacceptable!