2 POT System

Don't even know where to start, unprofessional,arrogant, *********** staff and extremely poor service. What is the point of having a what's up line,& 2 pot option on your telephone lines if your consultant are clueless on what's happening / how far is the process for my claim. I get that the turn around time is 30 days, and that is the only thing your consultants are able to say as if they are progrmmed. If the turn around time is the only excuse I am getting and no sense/indication of the progress of my claim, does it mean I will get my money exactly on the 30th day ??? No update none what so ever from you guys since the 19th Sep. Does the management even care about their customers or even the brand as it seems they not even at work, or only our money matters to the company. After several calls, following on the 2 pot (which is meant for emergency), I even asked that they cancel my policy, and I was told I cannot as the widrawal form has been submited already but they cannot tell me how far the process is, REALLY OLD MUTUAL ???? I personally think you should close your offices as clearly no one knows what they doing there!!! If you thinking of investing with Old Mutual think again, they running a circus!!!!