SV
Suzie V

1 reviews | Active since Jan 2024

11 Nov 2024, 19:12

2 pot night mare continues...

Can you please tell us what it takes for us to get our 💰 money.We trusted you and expected that when need be you will act promptly and with integrity. How do you sleep at night making people grovel for their own money.You Clearly do not value your relationships with your clients.What does it take for you to take us seriously, a dead body at your premises?a social media storm? From the 25th of September till now no updates nothing, just a made up story about a technical error.Did you chow our monies ?A bank processes more transactions than you on a daily basis but it never fails to deliver.This carelessness and recklessness with your clients will catch up with you one way or the other.I shall bring my hungry children to your offices and you shall make a plan.

0
Replies (6)
SV
Suzie V's update11 Nov 2024, 22:06
Reviewer Update
Now you are even trying to report me to silence me shameless
Old Mutual
Old Mutual's reply12 Nov 2024, 09:01
Official
Good day Suzie

The review was reported as a duplicate as there is an existing complaint already being dealt with.  A complaints assessor will provide you with feedback via email on your follow up on your complaint.

Regards
Old Mutual Complaints Management

Best regards,

SV
Suzie V's update12 Nov 2024, 09:14
Reviewer Update
A complaint that was never dealt with that is ignored,Iesa Cupido wont even respond to my emails so what is the point really
Old Mutual
Old Mutual's reply12 Nov 2024, 09:19
Official
Good day Suzie

I assure you that your complaint is not being ignored and apologise for the delay in having the matter resolved.

As advised, a complaints assessor will provide you with feedback via email on your follow up on your complaint.

Regards
Old Mutual Complaints Management

Best regards,

SV
Suzie V's update13 Nov 2024, 10:50
Reviewer Update
And then another day goes past.Why are you so dead silent ?What happened to our money
Old Mutual
Old Mutual's reply13 Nov 2024, 11:28
Official
Good day Suzie

You will receive feedback via email from our Two Pot complaints team.  You will then be able to reply direct to them by replying to their email.

Regards
Old Mutual Complaints Management

Best regards,