2 pot disaster

Good day. I sent through my two pot withdrawal request on the 17th of September but I have not received a single update since then. I know that SARS issued a tax directive on the 29th of September because I checked on my SARS e-filing profile. Also, I do not owe SARS. I know people who app**** after me who have gotten paid already. What's going on kanti Old Mutual? Are you not supposed to have a queue system and prioritise older claims? For a company that allowed withdrawals way after others, you're slacking! People who are with other funds receive their money as quick as within a week of applying, what are you guys doing? Do some of us have to beg you for our money? A friend I assisted with initiating their withdrawal 3 days after me got her money this morning. Please make that make sense. Your two pot contact centre staff hang up on us, ay guys!