2 MONTHS STILL WAITING FOR MY LATE HUSBAND POLICY TO BE PAID what a nightmare

I made a death and educational benefit claim on the 8 December 2025 of my late husband but I was never paid. January I received an sms stating that The education plan amount has been paid to my account but I never received it. I have been visiting different old mutual branches to no avail. Protea Glen Mall failed me, they kept telling me to wait for 48 hrs the money will reflect. I went there more than 7 times. I further went to Southgate mall where it is the same story, I went there 2 times. Then last week Friday I decided to go to head office in sandton where the manager ran away and left me with a consultant whom also promised me to wait another 48hrs but till today I haven't received my money. Sandton Branch no 1 Mr Mpho,Sandton Mall Mr Lukhanyo this one tried,they said they escalated it we must wait 48 Hours, Manager Jabu didn't come n help but we called she answered X1,later she didn't answer, it was 6th February 2026

On the 9th February 2026 Ms.Jabu called us if they paid we said no,she said she will escalate it .Why is old mutual playing with someone who is grieving the death of her husband. I can't be going up and down to get what is rightfully mine I am left with kids that I need to work and care for. OLD MUTUAL MY HUSBAND PAID YOU WELL PLEASE RELEASE WHAT IS DUE TO ME I AM TIRED OF WAITING FOR 48 HRS FOR NOTHING, I AM A GRIEVING WIDOW I NEED TO HEAL PLEASE. Policy Number: *** Reference Number: CEA*** Enquiries Ref Number: CLAIMS***3