BL
Berna-Lee Lemmetjies
1 reviews | Active since Nov 2018
15 Dec 2022, 12:20
2 months later no answers re ***** case
Hi
I am still awaiting feedback re a ***** case which I went into the branch to log on 10 October 2022.
After my visit to the branch on the 10/10/2022 I received an email on the 23/10/2022 with policy documents. I confirmed via email that I was not aware of the policy and the the signature on those documents were not mine, but rather electronic.
On 24/10/2022 my query was transferred to the correct department and on 27/10/2022 I was emailed and advised that the group investigation department received me allegation.
After that I received no Feedback or communication.
I sent an email on 30/11/2022 to follow up and ask for progress and was advised on a case number and was given the investigator’s details.
Now this is extremely worrisome as:
1- 3 life policies were taken out ON OLD MUTUALS system
2- this surely means that’s your system was comprised
3- I am not given any feedback
I cannot just let this slide.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
15 Dec 2022, 12:22Dear Berna-lee L
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply15 Dec 2022, 12:22
Official
Dear Berna-lee L
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
BL
Berna-Lee Lemmetjies's updateReviewer Update
05 Jan 2023, 20:43I am in utter shock that another ********** debit order has been loaded!!!
How how earth is this possible!!!
How how earth is this possible!!!
BL
Berna-Lee Lemmetjies's update05 Jan 2023, 20:43
Reviewer Update
I am in utter shock that another ********** debit order has been loaded!!!
How how earth is this possible!!!
How how earth is this possible!!!
BL
Berna-Lee Lemmetjies's updateReviewer Update
06 Jan 2023, 07:57Please advise when I’ll get feedback? The case keeps being escalated since October 2022, I have no answers and now again another ********** policy opened! By the time this gets looked into I’ll be bankrupt and in a mental ward because of all this stress!!!
It’s been 3 months!!!! No feedback and 4 ********** policies!!! What more must I do? I spent 3 hours in an Old Mutual branch to complete a formal avidavit, multiple emails back and forth YET these policies are still being opened!!! This is ridiculous!!!
It’s been 3 months!!!! No feedback and 4 ********** policies!!! What more must I do? I spent 3 hours in an Old Mutual branch to complete a formal avidavit, multiple emails back and forth YET these policies are still being opened!!! This is ridiculous!!!
BL
Berna-Lee Lemmetjies's update06 Jan 2023, 07:57
Reviewer Update
Please advise when I’ll get feedback? The case keeps being escalated since October 2022, I have no answers and now again another ********** policy opened! By the time this gets looked into I’ll be bankrupt and in a mental ward because of all this stress!!!
It’s been 3 months!!!! No feedback and 4 ********** policies!!! What more must I do? I spent 3 hours in an Old Mutual branch to complete a formal avidavit, multiple emails back and forth YET these policies are still being opened!!! This is ridiculous!!!
It’s been 3 months!!!! No feedback and 4 ********** policies!!! What more must I do? I spent 3 hours in an Old Mutual branch to complete a formal avidavit, multiple emails back and forth YET these policies are still being opened!!! This is ridiculous!!!
BL
Berna-Lee Lemmetjies's updateReviewer Update
09 Jan 2023, 13:28Please advise why this broker is not blocked from my profile considering the ***** case???
Please advise where the consent form from me has been signed to give this broker access to act on my behalf! Clearly there’s a missing link in the quality control process because in my many years at IAM a proper declaration should be signed!!!!
I am more concerned as to WHY policies are still be opened pending a ***** case!!
I keep getting calls from Vusi telling about people being on leave and that Old Mutual will refund me, etc BUT IT DOES NOT SOLVE THE PROBLEM!!!!!
I don’t want action to be taken after the deed has been done when it can be prevented!!!! Block this man from my profile! I have had to spend hours in a bank to change my bank details, debit orders and everything else because as per multiple callls I must be patient with this ********** activity because people are on leave!!! Beyond frustrated with this!!!
Please advise where the consent form from me has been signed to give this broker access to act on my behalf! Clearly there’s a missing link in the quality control process because in my many years at IAM a proper declaration should be signed!!!!
I am more concerned as to WHY policies are still be opened pending a ***** case!!
I keep getting calls from Vusi telling about people being on leave and that Old Mutual will refund me, etc BUT IT DOES NOT SOLVE THE PROBLEM!!!!!
I don’t want action to be taken after the deed has been done when it can be prevented!!!! Block this man from my profile! I have had to spend hours in a bank to change my bank details, debit orders and everything else because as per multiple callls I must be patient with this ********** activity because people are on leave!!! Beyond frustrated with this!!!
BL
Berna-Lee Lemmetjies's update09 Jan 2023, 13:28
Reviewer Update
Please advise why this broker is not blocked from my profile considering the ***** case???
Please advise where the consent form from me has been signed to give this broker access to act on my behalf! Clearly there’s a missing link in the quality control process because in my many years at IAM a proper declaration should be signed!!!!
I am more concerned as to WHY policies are still be opened pending a ***** case!!
I keep getting calls from Vusi telling about people being on leave and that Old Mutual will refund me, etc BUT IT DOES NOT SOLVE THE PROBLEM!!!!!
I don’t want action to be taken after the deed has been done when it can be prevented!!!! Block this man from my profile! I have had to spend hours in a bank to change my bank details, debit orders and everything else because as per multiple callls I must be patient with this ********** activity because people are on leave!!! Beyond frustrated with this!!!
Please advise where the consent form from me has been signed to give this broker access to act on my behalf! Clearly there’s a missing link in the quality control process because in my many years at IAM a proper declaration should be signed!!!!
I am more concerned as to WHY policies are still be opened pending a ***** case!!
I keep getting calls from Vusi telling about people being on leave and that Old Mutual will refund me, etc BUT IT DOES NOT SOLVE THE PROBLEM!!!!!
I don’t want action to be taken after the deed has been done when it can be prevented!!!! Block this man from my profile! I have had to spend hours in a bank to change my bank details, debit orders and everything else because as per multiple callls I must be patient with this ********** activity because people are on leave!!! Beyond frustrated with this!!!