2 in 1 Savings Plan never cancelled as promised

On the 28th of August I called to the contact centre to have my 2in1 Saving plan cancelled with old mutual due to dissatisfaction. I spoke to Camelita and explained to her why I need to cancel the Savings plan. she advised me that she will cancel it on her side and sent me the forms. I received the Disinvestment form after ending the call with her, and was advised the money will be paid out with in 7 working days (as per the form). Today I called back as i still didn't receive my money and was told that Carmilta never cancelled the plan and therefore the money was not paid out. Today is the 9th working day and still no money. The situation now has to be escalated with the cancellation department and I need to wait again. I'm very disappointed at the level of service that I'm receiving from OLD Mutual and don't intent on leaving this matter like this. Can this please be resolved as soon as possible. I'm awaiting your response.