2-in-1 savings

I had a 2-in-1 savings with old mutual I went to the branch on the 11th of January to to get all my savings. I was advised they need a 1 month bank statement which I submitted, I was advised that I will get the money in 5 working days. Wednesday the 15th I receive an sms advising I must send bank statement and I did so. Today the 17th which is the 5th day I receive an sms saying I must send bank statement for the claim to be finalized. I've been trying to get hold of old mutual since Wednesday and no one answers. I even tried the branch number I went to but no answer. I needed the money as soon as possible but it seems old mutual is not willing to pay me. It's so pathetic that you can't get through to all their numbers and this has really inconvenienced me in a very bad way. To make things worse they keep spelling my surname incorrectly which I tried to change numerous times but no luck, I feel disrespected by old Mutual and not cared about at all. If you think of taking anything with old mutual my advice will be don't even think about it, they don't CARE about their clients.