1 reviews | Active since Jan 2013
2 in 1 policy
Today 19 may 2015 at about 16:30pm I went to old mutual at n1 city mall to withdraw some funds from my 2 in 1 short term pocket. The consultant asked me how long I have the policy and I said since November 2014 and he says that I can't withdraw unless the policy is 12 months old. I then told him that I ve never been told so and neither do my contract state so. I was then left with no choice but to cancel my policy with emediate effect. I went home and browsed through my contract and yet again it says that I have access to my money anytime after 1st premium is received. <br> It's the 1st time I've experienced such service from old mutual. I even made my family signed up for the 2 in 1 policy. <br> <br> So the reason I cancelled my policy is that I'm unable to access my money at any time as stated in the contract, and it will be the same reason why another 4 of my family members will be cancelling.
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Nicolette Du Toit
Thank you for bringing this matter to our attention. We shall investigate the matter and contact you directly to resolve.
Kind regards
Nicolette Du Toit
