NZ
Nwabisa Z
1 reviews | Active since Mar 2025
10 Mar 2026, 09:01
*****
I am deeply hurt for being the victim of Old Mutual. I never had a policy with them. I don't know how they deduct money from my payslip. I don't know where they get the correct information about the members who are in the policy. I went to the branch close to me to report this; they said I would be refunded after three months, but it is still being deducted, and they haven't refunded me.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
10 Mar 2026, 09:44Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 09:44
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
NZ
Nwabisa Z's updateReviewer Update
14 Apr 2026, 14:45They only returned R1,112.70 after they deducted R1,440. Again this month, they deducted R366 which means they owe me R693.30 now. Please Old Mutual stop taking my money; I am not your client.
NZ
Nwabisa Z's update14 Apr 2026, 14:45
Reviewer Update
They only returned R1,112.70 after they deducted R1,440. Again this month, they deducted R366 which means they owe me R693.30 now. Please Old Mutual stop taking my money; I am not your client.
Old Mutual's replyOfficial
14 Apr 2026, 19:00Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Apr 2026, 19:00
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management