144 hours contradicts a 48 hour policy payment

Wish I could give old mutual 0. My father passed away last week. I submitted a claim the 22/01 Thursday. Friday they requested an affidavit. I completed the affidavit and submitted it.

What I fail to understand is how agents cannot capture information provided to them. They are quick to sign up a customer now we are on the 28th. Their policy is payout with 48 hours.

I have 3 products with old mutual and my wife 3 and we are considering cancellation of everything. We have received mediocre similar to what I'm experiencing with her policies.

No phone's you. The send sms to say it's in progress. On Monday 26/01 the agent they would have it escalated. It's 48 hours after the 48hours since submitting the claim. Now I must wait another 48 hours to review the claim. That makes it a 144 hours for a claim of 15000. We still need to pay the undertake and make the signage for my father's tomb and the residual monies given to my mom. Since my father was the breadwinner. This has been the worse service in the time of bereavement ever.