RE
Robert E
1 reviews | Active since Dec 2011
12 Aug 2022, 07:14
11/10 for bad service, payback for 30 years of loyalty!
1 August, a retirement policy matured
The money is not reflected in my account. Payment pending still reflected on the OM website?? 12 days, three emails (unanswered), five calls (lots of talks, no action).
Very disappointing, compared to another company in Cape Town, same product, same process, flawless?
What is going on with the company I trusted 30 years ago?
As a client for over 30 years, extremely disappointed.
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Old Mutual's replyOfficial
12 Aug 2022, 07:24Dear Robert
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply12 Aug 2022, 07:24
Official
Dear Robert
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management