11 year delay policy payout

Old Mutual has been giving me the run around for 11 years regarding a policy payout that still has not been paid. Every time I follow up, I am told a different story, asked for more documents, or told someone will “get back to me” — yet nothing ever happens. It is unacceptable for a financial institution to hold back a policy payout for over a decade, with no clear explanation, no accountability, and no progress. I have wasted time, transport, and energy going to branches and calling their customer care, only to be sent in circles. At this point, I am demanding a final resolution, full payout of what is owed (including any interest due), and a proper explanation for this delay. If Old Mutual can take premiums promptly, then they should pay claims with the same urgency.