10 MONTHS POLICY PENDING [ A CHILD COULD HAVE BEEN BORN BY NOW]

10 months a baby could have been born by now. Since August 2017 I have been running around like a headless chicken in and out of old mutual branches ,i have been to the Newcastle branch at Newcastle Mall 3 times, Durban branch at Field street 6 times and i was there today and still I don't get an answer as to whats happening with my claim.

Hello Peter

I am a beneficiary to my late brothers policy at OLD MUTUAL which i have been trying to claim since August 2017 at the Newcastle old mutual branch at Newcastle Mall which i went back there several times due to requests of documents "wondering if they are trainees or do not have a checklist on how to deal with different cases and I'm quite sure old mutual as a well know organisation has systems and procedures in place" I have been going round and round , calling the Head office several times[more than 10 times ] but the response you get is that "Sir your case is still with the assessors at the BACK OFFICE " can i speak to maybe a person of more seniority than you? " no i can help you by escalating your matter and they will contact you within 48 hours". I wonder if they ever call or my number just doesn't work on their phones". Carrying on with my terrible journey , Now back in Durban i went to the Old mutual Field branch in October 2017 only for them to inform me that i never made a claim, it was never processed. I had to start the process all over again -submitted all required documents but still didn't get no payout , no feedback , no proper response only thank you for visiting Old mutual branch text messages. Again, in January 2018 i went to PTA old mutual branch ,spoke to one consultant for the first time who seemed like they knew what they were doing and talking about whom advised me to get all documents of all the other relevant people in the policy as old mutual pays off once. Went back, got all the documents and submitted and the other parties got the payout around March 2018 except for my one,which left me puzzled as they had previously stated that the payouts will be done once for all parties concerned. Since then I have been calling the offices and visiting the branch at Durban Field Street but nothing concrete as to why they are not finalizing my matter for 10 months and counting.