10 days payment dragged to 4 weeks

I invested money with Old Mutual in January 2019 (max investments), on the 20th May I needed to draw some of the savings, the process was supposed to take max 10days pay out, but to date ****h June) I still havent got my money and theres no definite reason to the hold up. My adviser was a bit helpful but I feel he could have done better. Lesson learnt is that don't save up alot of money that you might require during emergency with this type of account. Í will be disinvesting from this account