-1 rating

I took out a funeral policy with Old Mutual in March and set out a debit order for April 7th.A few days later I decided to cancel the policy(during the cooling off period),due to personal reasons.I did that in black and and white,Emailed Old Mutual and requested them to cancel the policy and stop all future debit orders.I received confirmation that the policy will be cancelled with a turnaround time of 5 days.

A few days later,Money was debited from my account.I have been trying to get a refund but what I got is more than 10 reference numbers.

The last message that I received today was that my policy was cancelled due to non payment so I will not be getting anything from them.

I am so disappointed to get such treatment from a big Company like Old Mutual.Your people can do better than to just send automated message without thorough investigation.