CH
Cherezart H

1 reviews | Active since May 2025

16 May 2025, 15:24

1 day away from my claim

I had old mutual policy for my grandma can U believe it just because of 1 day that she didn't live longer my claim gets declined and I counted the premiums I paid it was 6 months so I was told not to count the premiums but the dates the manager was and is so heartless I'm the oldest grandchild of my grandparents my grandma knew I took n policy for and thought she is covered but 1 day makes a difference to old mutual to decline my policy and it's so unfair and heartless I'm so broken 💔 I have open 2 policy's for my brother's but I think to cancel it before I go through the same thing off 1 day I will never want to hear anything from old mutual they are heartless 1 day only 1 day I will never do anything with them and it a well business company but what they did was really not fair 😭 1 day difference

0
Replies (1)
Old Mutual
Old Mutual's reply16 May 2025, 15:46
Official
Good day Cherezart,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management