A
Annah
1 reviews | Active since Jul 2025
04 Jul 2025, 11:05
1
I'm not happy with the services we receive from Old Mutual. When I send more especially disinvestment, it will take more than a month and if not following up they will tell it wasn't attended to. At the present moment I send Section 14 Transfer, it almost 3 months waiting. Please train you staff to attend to our queries immediately. I'm at the level of referring clients to other insurance companies due to your poor services.
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Old Mutual's replyOfficial
04 Jul 2025, 12:00Good day Annah,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 Jul 2025, 12:00
Official
Good day Annah,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management