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1. After an escalation of my case to their cessions department on the 4th of July, there has been no updates whatsoever about the cessions department's response to the negligence that led to a cession that was supposed to be canceled in 1998 active to this day, thus leaving me with a headache of trying to locate a company that disappeared from the radar a long time ago. 2. I have come to find that making a claim online with Old Mutual is a nightmare. 3. The staff in some branches are so unfami**** with their company's paperwork, I had to go to 5 branches to fill in a declaration and discharge form. They refused to sign stating they can'tsign and stamp becausetheyhave never seen this form before. 4. The staff are so fixated on making sales that they managed to successfully sign me up for new product but failed to submit my claim to the head office. I had to make a new claim a month later, after waiting for a response only to find out that there was no claim submitted for that policy.