0%Service from OLd mutual..

A death claim for a RA was submitted with all supporting documents. There is absolutely no feedback ito progress and the claims advisor is unknown. Lots of airyime has to be loaded in order to speak to a Consultant only to be told that they cannot assist with the query. When the Saraf administrator is asked tp confirm if allthe documents are in order, he refers you to some Section.. blah blah.. to say they need to investigate. When a client steps into their offices to invest they quick to get you to sign up. is their any empathy showed to a family when there is a loss? To date there is absolutely no status or calls from any advisor.. this is totally unacceptable.

i called twice today and 60 min airtime.. used only to be told they cannot assist, this is another department and the query will be escalated. i spoke to Maxwell Mentoor the 2nd time I called. SARAF offices, Karlo Johannes not professional at all, shrugs the customer and you basically toldto wait. I would never invest in old mutual or refer anyone.. Executives.. please review your voice prompts, apparently emails are responded to after 24hrs.. and as for the great service.. sorry to disappoint you but its pathetic... no service!!!! .