NS
Ntsako S
1 reviews | Active since Dec 2023
08 Feb 2024, 17:37
0ld mutual
Good day. Old mutual asked me to send them documents which I did on 2 January. I received sms saying they are processing my claim. I called got the same response. This policy is my late dad's. Beneficiary is me and my brother. Policy number policy number 69668P***. I'm tired of this company I just want my family to part ways with it. I wish they can release even my brothers policy money for education. Because I don't know how many times we had to report them on this platform. Thank you helo Peter for being a life saver
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
08 Feb 2024, 17:39Good day Ntsako
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Delia Smit
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
Old Mutual's reply08 Feb 2024, 17:39
Official
Good day Ntsako
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Delia Smit
Old Mutual Complaints Management
We received your review.
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Delia Smit
Old Mutual Complaints Management
Best regards,
NS
Ntsako S's updateReviewer Update
08 Feb 2024, 17:42Please don't ask my documents again. Because they already on your system. I'm tired of being asked something everytime
NS
Ntsako S's update08 Feb 2024, 17:42
Reviewer Update
Please don't ask my documents again. Because they already on your system. I'm tired of being asked something everytime
Old Mutual's replyOfficial
08 Feb 2024, 20:31Good day Ntsako
Thank you for your update. The matter has been allocated to a complaint's assessor that will investigate this matter and contact you to resolve.
Kind regards
Old Mutual Complaints Management
Thank you for your update. The matter has been allocated to a complaint's assessor that will investigate this matter and contact you to resolve.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply08 Feb 2024, 20:31
Official
Good day Ntsako
Thank you for your update. The matter has been allocated to a complaint's assessor that will investigate this matter and contact you to resolve.
Kind regards
Old Mutual Complaints Management
Thank you for your update. The matter has been allocated to a complaint's assessor that will investigate this matter and contact you to resolve.
Kind regards
Old Mutual Complaints Management
Best regards,