0/10

I am tired of old mutual and how they find a way to make a policy elapse. I had 3 policies with them. In April I faced financial difficulties and my debit orders bounced. Immediately send them an email to double debit my policies on next instalments. The email was detailed enough with bullet point of the 3 policies. I got a reply that it was going to be done. On the day of debit order only 2 policies were debited. Since then I have sent more 20 emails to solve this issue with no feedback. I have to head office and no much help. Does customer service department even exist