SM
Sylvester M
1 reviews | Active since Mar 2026
17 Mar 2026, 05:18
0/10
I made a 2 pot withdrawal claim on the 5th. My cousin who works for SARS indicated that my directive was sent to OM on the 7th. The useless OM tracking system indicates that they received the TD on the 9th. Today it's the 17th the ****** tracker is still at "payment processing- waiting for authorization" whatever the phuck that means. I'm angry at this OM. The shame sh#t happened last year. I'm seriously thinking of moving my portfolio from this useless bunch. I mean in the event I decease does this mean my family would struggle in this fashion to make a claim? Shame on you OM
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
17 Mar 2026, 07:37Good day Sylvester M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2026, 07:37
Official
Good day Sylvester M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management