Poor customer service

<p>The waiting time really is devastating. We had to wait 30 minutes for a consultant ,people come in after us then get told that ,they were in the branch earlier on. The staff is speaking so loud when leaving for lunch, they are so *********** and not efficient but come lunch time,they are "spring chickens".My mom is a valued customer having 4 policies with Old Mutual, I strongly advised her to close her policies and move the business elsewhere, where her interests will be valued. Having worked for one of the big banks,I know what valued customer service is. The attitude of the staff really needs to change,a sense of urgency is needed.</p>