no follow up on claim

<p>I made a claim on a policy of my deceased mother in 2014. After no reply and forgetting for two years, I went into an old mutual branch in Newcastle on 9th November 2016. The consultants were clueless, couldn't even pick up which documents I sent. I called the call center where consultant said they escalated my case. I received and email on the sane day informing me that someone will be in touch within 10 working days. (Saref ref ********** ,) I emailed again on the 28th nov and went to another branch, only to encounter another clueless employee. Can someone please assist asap!!!Policy no ********** 4</p>