Zero Customer Service

I visited your Cradlestone store this afternoon and I am very disappointed and outraged!

When I entered the store I was left to help my self with no help from any of the 6 employees, I even asked for assistance and I was just told “no we don’t have that size” without even taking a look. During my time there 2 other customers came in and received the same service and they just left.

I bought 2 shirts that were on the sale and a marked down jacket, then the fights started between me and the cashier. First he refused to accept the Cradlestone Mall gift cards as I did not know the balance on them. Then him and the other staff members started to try and intimidate me and insisted I leave and go find out the balances and return tomorrow. Eventually when they saw I would not back down they used the gift cards and then I had the same argument to use your own gift cards.

After about half an hour of arguing I paid the remaining balance and left the store. They also did not want my ebucks card for points as they don’t accept it to be swiped. Only to get home and see they did not give me the R200 discount on the shirts.