NB
Nadia B

1 reviews | Active since Aug 2015

16 Aug 2015, 09:41

Wrongfully priced sales items

I visited the Centurion mall branch on Monday 10 August 2015. I fitted a pair of Caterpillar boots. The salesman reminded me that the specific pair was marked down on sale for R999 in stead of the usual R1 699. I decided to buy them. However, the disappointment was tremendous when I got to the counter just to find out that they had made a mistake and that the boots were in actual fact NOT marked down anymore (in spite of the tag and the price on the box stating that it was). I had to pay the full price of R1 699. I was furious. I did not buy the boots (but still took the leather jacket and shirt that was actually still on sale). <br> <br> On the same day, I went to a Cape Union Mart store, just to find the same pair of boots marked down to R999. There I also learned that Cape Union Mart and Old Khaki fall under the same company. Further more, according to Dineo, a saleslady at Cape Union Mart (Irene), company policy is that I should have paid the price the pair of boots were marked down at at the Old Khaki store. <br> <br> I would like to bring this matter under your attention as it is this type of incongruence that reflects on the employees as being *********** and leads to customer dissa

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Replies (1)
Old Khaki
Old Khaki's reply24 Aug 2015, 15:48
Official
Hello Nadia Baker,

We will be in touch very soon to have this resolved for you.

Regards
The Old Khaki Team

Best regards,