Unhappy loyal Old Khaki customer!!!

On the 18th of January 2019 I went to Old khaki in Centurion mall to find out when my layaway expires. I got assisted by Carmen (wasn’t so keen to help) based on her attitude towards me, I proceeded to ask about the layaway expiry date as I wasn’t sure if the expiry date had passed or not she highlighted that they’re currently busy with stock take and it doesn’t appear on their system, I decided to cancel my layaway after she told me that. Then my friend walked in and offered to buy the item for me, Carmen then said it’s no longer available and that the jacket might have been sold already (I doubt she even checked as she was in a rush to continue with her stock taking). She refunded my money back and took whatever percentage that was due to Old Khaki and continued with her work. What makes me upset is the fact that nobody called to let me know that my layaway had expired or if I’m coming to collect it or not, what kind of service is this? I even asked Carmen why I wasn’t contacted her response was “she doesn't know” …I even asked her to check on the system if other Stores had the jacket in Xsmal description of Jacket: Pink and White Pharen blazer product ID: ********** 309000 her response was a simple No! why wasn’t I contacted before my layaway expired/if it has, why was the item sold before I was contacted? Does Old Khaki not value their customers?? This is terrible service!!!!! Shocked for days!!!!