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lesego R

1 reviews | Active since Aug 2015

14 Aug 2015, 10:51

Their online store sucks!! customer service is 0

I ordered an online garment and was informed i will get it after 4 days. @ weeks later no garment and no communication. I contacted them by Telephone: +27 (21) *** and 2 ladies will answer and ask for your details. Then nothing comes from it. Don't even call their service center number its useless. then i get a ****py email about a refund when i had just seen the garment in their Menlyn store.<br> <br> Next thing i just get an email informing me that i must fill in a form for a refund as they do not have the garment. Like seriously! i just saw this garment and your consultant Lee told me its there at the menlyn store. <br> <br> My rage-o-meter is at 100 at the moment. Im very disappointed with Old Khaki and they have lost a customer

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Replies (1)
Old Khaki
Old Khaki's reply14 Aug 2015, 21:08
Official
Hello lesegoPeter,

We're very sorry that we've let you down. Our online store was not able to fulfill your order, due to the unexpected popularity of our SALE.

The stock holding online is not the same as in stores, and we are working on fixing the problems.

We hope you will accept our apology.
Kind regards,
The Old Khaki Team