SERIOUS delivery and customer service failure.

I ordered an item online and have been trying to sort out my delivery since Wednesday. It did arrive as scheduled but I did not hear the Please Call Me the driver sent or the 3 sec call. When I saw the message a while later I contacted the 086 number twice, spoke to operators who promised to sort out the issue but never got back to me. I actually had to get hold of the delivery person myself to find out what was going on! I even offered to give the contact person at Old Khaki his number but this offer was brushed off!

Today I called the 021 number on my invoice. The person who answered put me through to customer service. It rang for a while but then the call got dropped. I called again to get the direct number of the call center but that number as well as the old 086 number now "does not exist". I am now passed the point of irritated and have reached angry. Granted, I do bear some responsibility for not hearing that sms, but I feel I have done by far more than I should to address the issue. Without shifting blame, don't you think perhaps it's a good idea to enable drivers to call clients when they arrive at the gate? Ours can't be the only complex without an intercom. How can this be!?