Poor service for cancellations

On 27 April I ordered some shoes online. The courier company failed to deliver the parcel, so I cancelled the order.

Its now been more than a week where Old Khaki is not refunding me, as they are waiting for the delivery company to return the parcel.

I do not understand why I should be held accountable for the parcel or the *********** courier company (DPD Laser - 1 stars reviews), since the parcel was never delivered.

Old Khaki must process my refund immediately

I was on the phone with a person named Lee, of which I had to call multiple times to cancel.

I was also on a chat with Ruth G trying to resolve this matter.

To date this matter is not resolved.