Poor online shopping support service

Well Old Khaki, my story isn't (or rather, shouldn't be) news to you! <br> I ordered 2 items online on 23/2/2015, chose the eft option to pay and made payment immediately using the reference given (OLKQIIITYE). My internet connection seemed to have dropped and my order then showed up as cancelled!? <br> I emailed my dilemma to [Email Removed] and [Email Removed] but didnt receive a response. I phoned *** SEVEN times on 24/2/2015 but no answer. Eventually Zina responded to my Live Chat Message on the website. I emailed off my proof of payment and was told it would be sorted out. <br> I emailed again on 27/2/2015 requesting an order number - no response. <br> Monday 2/3/2015 THEY ANSWERED THE PHONE! Four calls later, I was told they have traced and matched my payment to the order and it has been dispatched. <br> 4/3/2015 - two phone calls, no answer. All I want is an order number? My login account on the website shows no orders. <br> I feel I am blatantly being ignored.