Pathetic! WORST online experience EVER!

I placed an order nearly 2 WEEKS ago, and paid the extra R75 expedited shipping fee in order to receive the order within 1 - 2 working days as stated on the website! I phoned Cape Union Mart head office two days ago was transferred to Customer Care, and got the phone put down in my ear TWICE!! Third time, a gentleman answered and after giving him my order number and demanding my R75 be refunded to me, he said he would process the refund and my order would leave that day! Next day I receive an email confirming the shipment OF ONLY ONE ITEM OF MY WHOLE ORDER!!!! AAANNND.... I still have not received ANYTHING!!! To my surprise, I found a HUGE amount of the same complaints on both Old Khaki and Cape Union Mart's Facebook pages. And funny enough they actually responded on some of the complaints, unlike to my many emails. I find it absolutely pathetic that one has to complain to get someone to do something about an issue! I will never support any Cape Union Mart Group store again and will share my story to everyone I know!!!!