Online ordering

I am absolutely disgusted with the customer service from Old Khaki. On the 27 July 2015 I placed an order on the online store. Delivery is promised within 6 working days. On the 31/7 I received an email to state that there is a delay. On the 7/8 I received another email to say they are still delayed. I had to phone on 13/8 and couldn't get through to their call centre. I left a message and no one responded. I eventually got through to one of the office numbers and was told that my order was indeed processed and would be delivered by no later than Tuesday 18/8/2015. I then received an email stating that they were sorry but they couldn't fill my order on 14/8/2015. I didn't even receive the decency of a phonecall just an email and a gift voucher. I am disgusted. Where is the customer service in South Africa. An email when you have really *****ed up is NOT enough. The gift I had purchased was for a birthday present. Old Khaki shouldn't offer an online service is they cant deliver.