JR
Jacques R
1 reviews | Active since Nov 2018
17 Feb 2021, 09:48
Old Khaki shoes
Bought shoes in December 2020 its tearing on the stitching, clearly manufacturing issue. Dont want to return without bank statements proving my purchase although shoes clearly says "Old Khaki" Shocking to experience customer service in this country!!! Last purchase for sure at this company.
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Old Khaki's replyOfficial
18 Feb 2021, 09:03Hi Jacques
Thanks for getting in touch.
A valid proof of payment is needed to assist with an exchange or refund should the shoes been deemed as faulty.
Should you need assistance with obtaining one, pop in at your nearest Old Khaki branch, provide the assistant with the exact date and he/she can check on the system for the transaction.
Take care & stay safe.
Regards
Old Khaki
Thanks for getting in touch.
A valid proof of payment is needed to assist with an exchange or refund should the shoes been deemed as faulty.
Should you need assistance with obtaining one, pop in at your nearest Old Khaki branch, provide the assistant with the exact date and he/she can check on the system for the transaction.
Take care & stay safe.
Regards
Old Khaki
Old Khaki's reply18 Feb 2021, 09:03
Official
Hi Jacques
Thanks for getting in touch.
A valid proof of payment is needed to assist with an exchange or refund should the shoes been deemed as faulty.
Should you need assistance with obtaining one, pop in at your nearest Old Khaki branch, provide the assistant with the exact date and he/she can check on the system for the transaction.
Take care & stay safe.
Regards
Old Khaki
Thanks for getting in touch.
A valid proof of payment is needed to assist with an exchange or refund should the shoes been deemed as faulty.
Should you need assistance with obtaining one, pop in at your nearest Old Khaki branch, provide the assistant with the exact date and he/she can check on the system for the transaction.
Take care & stay safe.
Regards
Old Khaki