Non Delivery/Supply Of Goods Paid For.

Item: Old Khaki
Rating: 1
Author: Harry J

Placed a order on line on the 28 March 2018 order number ********** 68. Since then when we query the order we do not receive any response from them . We have phoned them and sent emails on numerous occasions as well as their couriers but no response. We feel that they are just ignoring our query but they were very quick to take our money!!!!. If the parcel they say has been sent via their courier and has been lost or whatever then they should pass us a credit . Very poor service.

Helpful (0)

Replies (2)

Old Khaki's replyOfficial

10 Apr 2018, 17:03

Good day harryj,

Thanks for taking our call.

As discussed, we will contact our courier and will ensure your package is delivered shortly.

Again,our sincere apologies for this bad experience.

Kind Regards,

Cape Union Mart

Old Khaki's reply10 Apr 2018, 17:03

Official

Good day harryj,

Thanks for taking our call.

As discussed, we will contact our courier and will ensure your package is delivered shortly.

Again,our sincere apologies for this bad experience.

Kind Regards,

Cape Union Mart

Harry J's updateReviewer Update

11 Apr 2018, 09:03

Thank you very much to all concerned, Received my parcel at 6.30pm last night.It seems that the problem was with the courier and not Old Khaki/Cape Union Mart. I have been buying my clothes from Old Khaki/Cape Union Mart for the last 20 tears and have always found their service excellent. So it was strange to me that all of a sudden this happened. However as stated the problem was not with them but with the courier.

Harry J's update11 Apr 2018, 09:03

Reviewer Update