Missing item from online order

<p>I can not begin to express my frustration with Old Khaki online customer care. I have been trying from 15 Dec 2016 to get hold of them. I paid for an item but the item was not included in my delivery. I called the call centre on many different occations. You just dont get to speak to anyone or leave a message. I tried to email them and received a response saying they would get back to me in 24 hours. That did not happen. Then I tried their facebook page and posted a message and eventually received a response. I then explained that I ordered 9 items but only 8 were included in the delivery. Yesterday I received an email saying that the item was included in my delivery...? I can categorically state rtat it was not. </p> <p> </p> <p>I read of many people missing items in their delivey on these pages. Surely Old Khaki must realise that the problem is on their side? Why would I lie? I paid R600 for a dress I never received. I am so disgusted in the way this was handled and I dont know how to take this further. They took my money and did not send me something I had paid for. I use to think Old Khaki was a great brand with quality clothing but this experience has left me with no respect for them. I will never support them again.</p>