IM
Ina M

1 reviews | Active since Feb 2013

11 Aug 2015, 11:51

Just anther Old Khaki Online complaint

Ordered 24 June, via Credit card delivery should take 3-5 days but this has changed to 7-10 days which is understandable they have a sale. <br> Emailed after 7 days to hear whats happening with my order, no responce. Called....no answer called the Cape union and poetry store as I ordered from them aswell and finally someone at the poetry online store helped me and said my ordered will be disptached today (Wednesday 29 Jul) so I waited. On saturday 1 Aug I got a response to an email that was send 28 Jul stating that my \order will be delivered late next week."By Wednesday I had not yet recieved a tracking number thus my parcel will not be delivered. So I started calling them spoke to Leeroy at customer services. He promised me he will make sure my order is dispatched on wednesday 5 Aug"

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Replies (1)
Old Khaki
Old Khaki's reply14 Aug 2015, 20:29
Official
Hello bel87,

We're sorry that we've let you down. We will be in touch with you on Monday to sort this out.

Please accept our apology.

Kind regards,